Strategic Relationships

Introduction

Strategic Relationships exist wherever there is an important ‘customer-supplier’ relationship. This can be internal or external, formal or informal. Formal Strategic Relationships are usually defined through legal contracts or agreements, whereas informal relationships are typically enshrined in common practice and custom, or based on verbal agreement and sometimes service agreements or charters.

Strategic Relationships are most effective when people share a common understanding of their shared purpose and of shared processes, and when they jointly articulate and commit to a set of values and behavioural principles.